Please read these Terms and Conditions carefully before proceeding. By placing an order on the Jumboo.co.za website or when ordering through our customer service team, you are agreeing to the below terms and conditions.
Jumboo.co.za is not an Internet service provider, however in order to access the Jumboo.co.za website, you must have internet access and all the software and appropriate skills required for email and web usage.Jumboo.co.za reserves the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.All orders must be paid for in full before the order can be processed. Failure to pay by the specified cut-off time may result in the order being cancelled.
Orders may be placed through the website 24/7 but will generally be processed by Jumboo.co.za staff during normal business hours (being Monday to Friday, 08h00 to 17h00 excluding public holidays and the period of closure over the December holidays).
It is your responsibility to ensure that you provide us with accurate delivery and recipient information on your order. We cannot be held responsible for a failed delivery if we do not receive the correct address and contact details for the recipient.
During the check-out process, you will need to provide us with the following information:
Please check all spelling carefully as we may not be able to amend spelling errors (especially at busy times).
All transactions on the Jumboo.co.za website will be processed in South African Rands (ZAR). We accept payments via Visa, MasterCard , EFT and Direct Deposit facilities.
All payments must be received before orders can be processed. You may not make any speculative, false or fraudulent purchases on the Jumboo.co.za website.
Credit Card Payments- You must be the owner of the credit card being used to make payment. If you are using somebody else's credit card for payment you must have full permission to use the card.
EFT Payments - Internet transfers or cash deposits must be made prior to the delivery being booked. Failure to pay within the allocated time will result in the order not being processed and will delay the delivery date accordingly.
Direct Deposit – Direct Deposit payments must be made and a proof of payment must be sent to Jumboo.co.za via email before delivery can be executed. Jumboo.co.za reserves the right to hold off delivery until the funds have cleared in its bank account.
Vouchers - Vouchers that are issued by Jumboo.co.za may only be redeemed by means of a purchase made online through the website. Vouchers can only be used once per purchase unless stated otherwise. Vouchers do not apply to delivery costs or VAT on any orders.
Products purchased on the Jumboo.co.za website will be delivered to the address provided on the order, as long as the third party courier service delivers to that area/address within South Africa. Delivery time depends on the selected method of delivery and the availability of items at the time of the order being placed. Every effort is made to ensure that items appearing on the website are available for immediate dispatch and we endeavour to despatch within one business day of the order being received and paid for in full, if possible and always within a reasonable time period.
Jumboo.co.za cannot be held responsible for delayed deliveries caused by third party delivery agents, for whatever reason.
Incorrect Products delivered and/or damaged goods received - Upon receiving delivery, it is the responsibility of the customer to check that the correct contents have been received and also to check the parcel(s) on receipt for any damage and to immediately notify the delivery provider and Jumboo.co.za if there is an incorrect delivery and or there is any damage to the contents. If the goods delivered are not what was ordered or have been damaged through the delivery process or the delivery is of an incorrect quantity, please inform the delivery provider and Jumboo.co.za of the problem via email within five business days from receipt of the goods.
In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it will be necessary to return the original product in order to receive the refund or replacement.
If we send the wrong product, we will resend the correct product. Please note that it will be necessary to return the original (incorrect) product delivered.
For counter-to-counter delivery options, Jumboo.co.za will have no liability where goods are not collected from the delivery provider when the recipient is notified or where the courier service is unable to deliver because the recipient, is unavailable to receive the goods at the address specified on the order.
Lost in transit goods - if the goods have not been received within seven days of the order being placed, Jumboo.co.za shall have no liability unless the customer notifies us by email.
Unwanted Goods - As required by section 44(1) of the Electronic Communications Transactions Act 25 of 2002 (ECT) we allow for the cancellation of any purchase of goods within seven (7) days after the date of receipt of the goods. The cost of returning the goods to us will be for your account unless the goods were received damaged. An investigation into the damage of the goods will be carried out to make certain the goods were not damaged after receipt thereof.
What happens if the Person I'm sending to isn't there? - This does happen from time to time and, when it does, our courier providers follow a fail-safe procedure. If there's nobody home, they will phone the number provided and arrange a suitable time to re-attempt delivery. They may also leave the parcel with a neighbour or colleague and will contact the recipient informing them of this arrangement.
Complications - If you are ordering a gift for a special occasion or if there is a deadline to when the gift must be received, please ensure that we have a way of contacting you. Complications arise and the sooner we are able to get in touch with you to find an alternative solution the sooner the gift can be delivered successfully.
Alterations - If you have already sent your order and realise that you need to change something (for example, the delivery address), please contact our customer service department as quickly as possible. Please have all the relevant details to hand, including the order number, recipient name and address. If the order has not already been dispatched, we should be able to make any necessary changes.
Busy Periods - Most holidays are very active periods for the delivery service providers and because of the volume of gifts being delivered during these times, we ask that you place your order with us as soon as possible, and at least several days in advance of the delivery of goods being required, to help us plan ahead and ensure a successful and timeous delivery.
Please note that we do not deliver on weekends or public holidays. We rely on third parties to deliver our products, so please let us know as soon as possible if an item has not been delivered and we will do our best to resolve the problem for you as quickly as possible.
Jumboo.co.za wants you to be happy with your purchase. We offer our customers a 100% satisfaction guarantee. This applies to the products and services that we (or our fulfillment partners) have direct control over. The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital or corporate premises) or products not cared for properly by the recipient.
All complaints must be logged with Jumboo.co.za via email within 24 hours of delivery and must include a picture of the unsatisfactory product to qualify for a refund. Jumboo.co.za may question or challenge any complaints and will use professional discretion when dealing with complaints and issuing refunds. We reserve the right to withdraw the unsatisfactory items for review before all refunds can be made.
Jumboo.co.za may run promotions and offer certain products at discounted prices from time to time. These offers are valid from the time that we introduce them to the end date of the offer only. Should you purchase a product in advance that is subsequently offered at a discounted rate over the delivery period of your purchase, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers depend on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right to offer different personalised special offers, vouchers and promotions and it will therefore only be possible for the customer in receipt of the special offer or voucher to redeem the discount.Goods on sale or special promotion may not be returned or exchanged.
Jumboo.co.za contains graphics, information, data, editorial and other content accessible by any Internet user and similar content. All Content is owned and/or copyrighted by Jumboo.co.za trading as Jumboo Toys & Crafts. Jumboo.co.za is protected by copyright as a compilation, pursuant to copyright laws and international conventions.
This site may contain links to other websites operated by third parties other than Jumboo.co.za.Such links are provided for your convenience only. Jumboo.co.za does not control such websites and is not responsible for their content. The fact that this website contains links to other websites does not mean that Jumboo.co.za approves of, endorses or recommends those websites, nor does it imply any association with their operators. Jumboo.co.za disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content of any other website and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or content therein directly or indirectly accessed through links in this website.
The information, products, and services included on this website may include inaccuracies or typographical errors.Changes are periodically added to the information herein.Jumboo.co.za and its third party suppliers provide all content in this service "AS IS", and without any warranty of any kind.
Jumboo.co.za, and its third party suppliers make no representations concerning the suitability, reliability or accuracy of the content or the service provided on the service for any purpose. We and our third party suppliers disclaim all warranties, expressed or implied, in connection with the content and the services provided on the service, including conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no case will we or our third party providers be liable for any direct, indirect, punitive, special or other damages including, without limitation, lost or delay of use, lost profits, loss of data or any other damage in contract, tort, equity or any other legal theory, even if advised of the possibility thereof.
Jumboo.co.za, may, from time to time, provide opportunities to users of the website to link to or buy services from third parties. Websites of those third parties may be subject to terms and conditions different from those found here. Jumboo.co.za makes no warranty concerning third party provided goods or services and you agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third party provider and not from Jumboo.co.za. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply in part to you.
This user Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts.
Jumboo.co.za has the right, at its sole discretion, to modify this Agreement or the Service at any time. Changes in service will be posted on the Jumboo.co.za site, or sent via e-mail. Continued use of the service now or following posted notices of changes in this Agreement means that you have accepted and are bound by the changes.
If you wish to contact us by post, our contact address is: P.O.Box 84083, Greenside, 2034, South Africa.